Individual Viewer

Retaining Your Clients - A Road Map to Effective, Ethical Client Service

Length: 3 hours

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service? This seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals. You’ll also earn ethics credit while you learn to:

• Apply best practices that will exceed client expectations

• Eliminate the most common causes of client dissatisfaction

• Deal effectively with all types of client complaints

• Handle angry clients

• And much more

Original Recording Date: 2/11/2015

CLE Credits (60): 3.0 Total

Ethics Credit (60): 3.0 hours

Produced By:

Alaska Bar Association

Course Materials

  • Webcast Manual